Introduction
The Maxview Automatic Satellite systems use the data broadcast by the Satellite providers to identify the correct Satellite and allow the system to lock on to your chosen satellite successfully. Unfortunately from time to time the providers make data changes which are out of Maxview’s control and this may affect the function of your Maxview system to lock onto the desired Satellite. Maxview monitors this situation and we will always offer free lifetime software support. Therefore in such an event you can rest assured you will be able to update your automatic satellite system for continued trouble free viewing. We have made this process easy with the USB update system on the Target and Seeker Satellite systems.
Do I require a software update?
The latest software changes are listed below. Therefore in the event that your Satellite system has a problem locking onto a chosen Satellite we recommend you check here first just in case it is a change in Satellite data causing the viewing issue.
How do I update the software?
It is a very simple process to update your system. Please ensure you view or download the update instructions before attempting an update. These can be found below.
SOFTWARE UPDATES LATEST UPDATE – RELEASED 28TH MARCH 2018
Due to recent data changes on Astra 1 (23.02.18) and Eutelsat 5W (22.03.18) this will affect the ability of your Seeker or Target system to locate and lock on. Please use the relevant software update file below. (Please refer to the update instructions before attempting an update).
At this time all other Satellites are functioning OK. Satellites on each update as below.
Seeker Update List of Satellites – Astra 19, Astra 28, Astra 23, Hotbird, Hotbird 3, Eutelsat 5W, Intelsat 907, Astra 5E, Thor, Eurobird 9
Target Update List of Satellites – Astra 19, Astra 28, Astra 23, Hotbird, Thor.
Choose your system
If you have any issues please contact Maxview on +44 (01553) 811000 or email [email protected]
> Download Update File – SEEKER
If you have any issues please contact Maxview on +44 (01553) 811000 or email [email protected]
> Download Update File – TARGET
For latest Connect software updates please go to your Maxview Connect Phone App.
Android App – Samsung devices running Bluetooth 5.0 – 22/02/21
Investigations into a connection problem with some Android devices has found that the problem is unique to Samsung devices running Bluetooth 5.0 version. The result is the Connect App not being able to pair with the Control Box. Our App Developer partner is working hard behind the scenes to rectify the bug. We apologies for the temporary inconvenience with your user experience. The good news is you can still use your system via the buttons on the front of the Control Box. We are working hard to resolve the issue. All other Android devices are not affected, and the iOS platform App is fully functional.