Terms and Conditions

1. General

1.1 The use of our website and the purchase of any goods from the Website is governed by these terms and conditions.

1.2 Maxview reserve the right to change designs and specifications without prior notice.

1.3 All designs, text and imagery are the copyright of Maxview Ltd.

2. Disclaimer

2.1 All advice and information given at time of sale, is given on a goodwill basis and is accurate to the best of our knowledge. Maxview cannot be held responsible for any changes in the satellite broadcast or footprints. We are not responsible for any future changes that may affect receiving programmes or broadcasts.

2.2 SKY ™ Contracts are the responsibility of the end user to understand the contractual agreement between themselves and SKY™ and any limitations of equipment this may have. In no event shall Maxview be liable for any indirect, incidental, or consequential damages pertaining to our products.

Please note the Sky Q™Adaptors are not covered by the Maxview extended guarantee period.

2.3 In no event shall Maxview be liable for any indirect, incidental, or consequential damages pertaining to our products.

3. Pricing

3.1 All prices are shown in sterling and include 20% VAT.

3.2 Maxview reserve the right to revise prices and details without prior notice. All items are subject to availability.

3.3 Although we endeavour to ensure that all pricing information on the website is accurate, occasionally an error may occur and goods maybe mispriced. If we discover a pricing error we will, at our discretion, either; contact you and ask you if you wish to cancel your order or continue with the order at the correct price: or notify you that we have cancelled your order. We will not be obliged to supply goods at the incorrect price.

4. Payment and Ordering Process

4.1 We accept payment by PayPal, Visa, or Mastercard using Worldpay payment services.

4.2 Acceptance of an internet order placed by a customer and the completion of the contract between the customer and Maxview Ltd will take place when the item had been dispatched.

4.3 We take payment from your card or PayPal account at the time we receive your order. Goods are subject to availability. In the event that we are unable to supply the goods, we will inform you of this as soon as possible. A full refund will be given where you have already paid for the goods.

5. Delivery

5.1 Standard delivery times are between 8 am – 6 pm, within 2-3 working days of your order being placed excluding Saturdays – Sundays and public holidays.

5.2 Deliveries to a non-mainland UK address and remote locations (such as the Scottish Isles, Isle of Man, Isle of Wight, Northern Ireland and the Scottish Highlands) may be subject to additional delivery charges and may take a bit longer to reach you.

5.3 We’ll do everything we can to meet the delivery time specified in this section. However, delivery times may occasionally be affected by factors beyond our control and cannot be guaranteed. We’ll let you know if we become aware of an unexpected delay.

5.4 Times and dates quoted for deliveries are to be treated as estimates only, not involving contractual obligations.

5A. Delivery – International Shipping

5A.1 You, the buyer, are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods.

5B.2 As an international consumer, please do your research to ensure there are no surprise charges when clearing your package through customs, and to have an idea of what the additional cost may be. If you are unfamiliar with customs fees and charges, please speak to your local postal or customs office for more information. It is your full responsibility to verify the customs, duties charges, and procedures in your country prior to placing your order.

5C.3 If customs fees and charges are refused at the time of delivery, your order will be returned and you will incur any delivery costs associated with the items.

6. Cancellations

6.1 Distance selling regulations give you the right to cancel your order within 14 days after the goods are received provided you have not used and/or damaged the item(s). From here the customer can expect a refund within 14 days after the item is received.

6.2 In order to cancel your order you should call us on 01553 813333, notify us by writing to our registered address or email [email protected], upon receipt of authorisation goods can be returned.

6.3 Goods must be 100% complete, in a re saleable condition and returned carriage paid in the original shipping carton. No labels should be placed on the original packaging. Goods returned without prior approval may at the company’s discretion be returned to the sender who will incur any delivery costs associated with the item or retained at the customers cost and no waiver of rights shall be implied thereby. All outer packaging should be clearly marked with the authorisation number.

6.4 Proof of postage is recommended for your protection. Maxview are responsible for your parcel, only once it has been received into our warehouse. Items lost will not be treated as returned.

7. Returns

7.1 The length of the guarantee is dependent on the type of product you have purchased. Maxview Ltd offers a 1 year guarantee on all products unless otherwise stated.

7.2 Any item that is returned to us without fault, after the 14 day distance selling regulations (see above) or not in a resalable condition will be subject to a 25% charge of the original invoice price.

7.3 All returns must be submitted for authorisation. An authorisation number will be given which is valid for 28 days from date of issue. After this date the authorisation number will be cancelled. Goods returned without authorisation may at the company’s discretion be returned to the sender who will incur any delivery costs associated with the item. On receipt of return, goods will be subject to testing and inspection. Goods found to be incomplete or damaged will be charged accordingly. Goods returned and tested as no fault found may at the company’s discretion be returned to the sender who will incur any delivery costs associated with the items.

7.4 Each order we process is checked before we dispatch. However, if goods are found to be damaged, or have been supplied incorrectly please contact us on 01553 813333 or email [email protected] . You must notify us within 24 hours of receiving goods.

8. Guarantee

8.1 All Maxview products come with a guarantee whether you have purchased your product directly from Maxview or one of our authorised stockists.

8.2 The length of the guarantee is dependent on the type of product you have purchased. Maxview Ltd offers a 1 year guarantee on all products unless otherwise stated.

You will need the model and a serial number of your product, which can usually be found on the back of the Dish Arm and the Control Box. This can also be found on your guarantee registration card

We recommend that you keep the instruction book and proof of purchase in a safe place. The instruction book is particularly useful to help you get the most from your product. If you misplace an instruction book for any of our products, replacements can be found on our website www.maxview.co.uk

How do I claim on my guarantee for my roof mounted system?

In the unlikely event that you have an issue with your product please contact our Customer Services Team on 01553 811000 or email [email protected]. You will need to retain your proof of purchase as they will ask for this along with the model and serial number of your product. 

8.4 Terms and Conditions of the Guarantee

8.4 a) Your guarantee starts from the date you purchased your item. Your guarantee will be valid from date of manufacture if you are unable to provide a proof of purchase.

b) A guarantee authorisation must be obtained from Maxview prior to work commencing.

c) Maxview is responsible for the cost of a replacement part if the original part is determined to be defective under the terms of the guarantee.

d) Any replacement parts required will be supplied, by return, on receipt of the faulty part.

e) Any work requiring replacement parts will only be sanctioned on receipt of proof of the broken part.

The customer is responsible for the cost of replacement parts after the guarantee period has expired.

f) Our guarantee is “Back To Base.” No travelling costs will be paid by Maxview

g) Parts that suffer breakdown and/or failure due to flooding/water ingress or abrasive cleaning caused by solutions and/or Pressure Washers are not covered under our guarantee.

h) Our guarantee does not cover installation or external wiring

i) Our guarantee does not apply where:

The product has been abused, misused, improperly installed or improperly maintained

Repairs have been made or attempted by a third party other than Maxview.

Repairs are required due to normal wear and tear

Modifications have been made to the product

Circumstances beyond the control of Maxview that have caused the product to no longer operate correctly

Customer cannot provide proof of purchase

The ignition cable is not installed (if product applicable)

The antenna unit or control box has been opened (if product applicable)

9. SECURITY

9.1 We use Card Save to ensure secure transfer and processing of your payment information. All credit and debit card numbers are encrypted in the software for your protection. We do not store credit and debit card numbers within our system and servers.

10. PRIVACY

PRIVACY POLICY

10. INTRODUCTION

10.1 We are committed to safeguarding the privacy of our website visitors and service users; in this policy we explain how we will handle your personal data.

10.2 By using our website and agreeing to this policy, you consent to our use of cookies in accordance with the terms of this policy.

10.3 Our website incorporates privacy controls which affect how we will process your personal data. By using the privacy controls, you can specify whether you would like to receive direct marketing communications and limit the publication of your information. You can access the privacy controls via [https://www.maxview.co.uk/terms-conditions].

11. HOW WE USE YOUR PERSONAL DATA

11.1 In this Section we have set out:

(a) the general categories of personal data that we may process;

(b) in the case of personal data that we did not obtain directly from you, the source and specific categories of that data;

(c) the purposes for which we may process personal data; and

(d) the legal bases of the processing.

11.2 We may process data about your use of our website and services (“usage data”). The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. The source of the usage data is our analytics tracking system. This usage data may be processed for the purposes of analysing the use of the website and services. The legal basis for this processing is our legitimate interests, namely monitoring and improving our website and services.

11.3 We may process your account data (“account data”). The account data may include your name and email address. The source of the account data is you or your employer. The account data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business.

11.4 We may process your information included in your personal profile on our website (“profile data”). The profile data may include your name, address, telephone number, email address, gender, date of birth, relationship status, interests and hobbies, educational details and employment details. The profile data may be processed for the purposes of enabling and monitoring your use of our website and services. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business.

11.5 We may process your personal data that are provided in the course of the use of our services (“service data”). The service data may include first name, last name, email address and interests in our products. The source of the service data is you or your employer. The service data may be processed for the purposes of operating our website, providing our services, ensuring the security of our website and services, maintaining back-ups of our databases and communicating with you. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business.

11.6 We may process information that you post for publication on our website or through our services (“publication data”). The publication data may be processed for the purposes of enabling such publication and administering our website and services. The legal basis for this processing our legitimate interests, namely the proper administration of our website and business.

11.7 We may process information contained in any enquiry you submit to us regarding products and/or services (“enquiry data”). The enquiry data may be processed for the purposes of offering, marketing and selling relevant products and/or services to you. The legal basis for this processing is consent.

11.8 We may process information relating to transactions, including purchases of goods and services that you enter into with us and/or through our website (“transaction data”). The transaction data may include your contact details, your card details and the transaction details. The transaction data may be processed for the purpose of supplying the purchased goods and services and keeping proper records of those transactions. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract and our legitimate interests, namely our interest in the proper administration of our website and business.

11.9 We may process information that you provide to us for the purpose of subscribing to our email notifications and/or newsletters (“notification data”). The notification data may be processed for the purposes of sending you the relevant notifications and/or newsletters. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

11.10 We may process information contained in or relating to any communication that you send to us (“correspondence data”). The correspondence data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms. The correspondence data may be processed for the purposes of communicating with you and record-keeping. The legal basis for this processing is our legitimate interests, namely the proper administration of our website and business and communications with users.

11.11 We may process any of your personal data identified in the other provisions of this policy where necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure. The legal basis for this processing is our legitimate interests, namely the protection and assertion of our legal rights, your legal rights and the legal rights of others.

11.12 In addition to the specific purposes for which we may process your personal data set out in this Section 2, we may also process any of your personal data where such processing is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

11.13 Please do not supply any other person’s personal data to us, unless we prompt you to do so.

12. PROVIDING YOUR PERSONAL DATA TO OTHERS

12.1 We may disclose your personal data to our insurers and/or professional advisers insofar as reasonably necessary for the purposes of obtaining and maintaining insurance coverage, managing risks, obtaining professional advice and managing legal disputes.

12.2 In addition to the specific disclosures of personal data, we may also disclose your personal data where such disclosure is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

13. INTERNATIONAL TRANSFERS OF YOUR PERSONAL DATA

13.1 In this Section, we provide information about the circumstances in which your personal data may be transferred to countries outside the European Economic Area (EEA).

13.2 The hosting facilities for our website are situated in England. The European Commission has made an “adequacy decision” with respect to the data protection laws of each of these countries. Transfers to each of these countries will be protected by appropriate safeguards, namely the use of standard data protection clauses adopted or approved by the European Commission.

13.3 You acknowledge that personal data that you submit for publication through our website or services may be available, via the internet, around the world. We cannot prevent the use (or misuse) of such personal data by others.

14. RETAINING AND DELETING PERSONAL DATA

14.1 This Section sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.

14.2 Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

14.3 Notwithstanding the other provisions of this Section, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

15. AMENDMENTS

15.1 We may update this policy from time to time by publishing a new version on our website.

15.2 You should check this page occasionally to ensure you are happy with any changes to this policy.

15.3 We may notify you of changes to this policy by email.

16. YOUR RIGHTS

16.1 You may instruct us to provide you with any personal information we hold about you; provision of such information will be subject to:

(a) The supply of appropriate evidence of your identity for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address.

16.2 We may withhold personal information that you request to the extent permitted by law.

16.3 You may instruct us at any time not to process your personal information for marketing purposes.

16.4 In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.

17. ABOUT COOKIES

17.1 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

17.2 Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

17.3 Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

18. COOKIES USED BY OUR SERVICE PROVIDERS

18.1 Our service providers use cookies and those cookies may be stored on your computer when you visit our website.

18.2 We use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google’s privacy policy is available at: https://www.google.com/policies/privacy/.

19. MANAGING COOKIES

19.1 Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:

(a) https://support.google.com/chrome/answer/95647?hl=… (Chrome);

(b) https://support.mozilla.org/en-US/kb/enable-and-di… (Firefox);

(c) http://www.opera.com/help/tutorials/security/cooki… (Opera);

(d) https://support.microsoft.com/en-gb/help/17442/win… (Internet Explorer);

(e) https://support.apple.com/kb/PH21411 (Safari);

(f) https://privacy.microsoft.com/en-us/windows-10-mic… (Edge)

19.2 Blocking all cookies will have a negative impact upon the usability of many websites.

19.3 If you block cookies, you will not be able to use all the features on our website.

20. EMAIL MARKETING

Email marketing campaigns published by this website or its owners may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation.

This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.

In compliance with UK Spam Laws and the Privacy and Electronic Communications Regulations 2003 subscribers are given the opportunity to un-subscribe at any time through an automated system. This process is detailed at the footer of each email campaign. If an automated un-subscription system is unavailable clear instructions on how to un-subscribe will be detailed instead.

21. OUR DETAILS

21.1 This website is owned and operated by Maxview Limited.

21.2 We are registered in England and Wales under registration number 00791435, and our registered office is at Garage Lane, Setchey, King’s Lynn, Norfolk, PE33 0AT.

21.3 Our principal place of business is Garage Lane, Setchey, King’s Lynn, Norfolk, PE33 0AT.

21.4 You can contact us:

(a) by post, using the postal address given above.

(b) by telephone, on the contact number published on our website.

(c) by email, using the email address published on our website.

22. POLICIES – WEEE & ENVIRONMENT POLICY

22.1 The company shares the belief that it is the fundamental right of everyone, to exist in an environment of clean air, land and water and are aware of their responsibility to protect the environment for their present and future generations. 

Click here to download our Environment Policy

Click here to download our WEEE (Waste Electrical & Electronic Equipment) Policy

 

 

Business Customer Portal Terms and Conditions

STANDARD CONDITIONS OF SALE

Applicable to all goods sold by the company, whether or not specified in our price list or subsequently introduced.

MINIMUM ORDER VALUE

Refer to current price list. Where orders do not conform to minimum order value stated the company reserves the right to round up to the nearest minimum order value.

PRICES

Prices are subject to variation by the company without notice, and the goods will be invoiced at prices ruling at the time of despatch from our factory.

SETTLEMENT TERMS

Invoices should be paid not later than 30 days from invoice date, in case of late payment we reserve the right to apply a late interest charge of 3.75%. The company reserves the right to close the account or withhold further supplies of its products from any customer who does not pay within this period, without prejudice, however to any existing rights the company may have of any such unpaid invoices. Credit account customers will be charged a surcharge when settling their account with a credit card.

We reserve the right to cancel invoices where preferential discounts have been given, ie. as per our special discount price lists or terms, and to re-invoice at full current trade prices (current trade is the highest price shown on our price list).

TERMS OF DESPATCH & DELIVERY

Carriage charges including drop ship charges are applicable as per our current price list. Goods are deemed to be delivered on arrival at the destination indicated by the customer. An email address and phone number will be required for any orders sent to a third party.

The company shall not be under any liability for failure to deliver for any reason including incorrect address information. Times or dates quoted for delivery are to be treated as estimates only, not involving contractual obligations.

RETENTION OF TITLE

1) The risk in the goods shall pass to the customer upon delivery but legal and beneficial ownership shall remain with the company until full payment has been received for all amounts outstanding to the company on any account.

2) In the event of re-sale the customer shall hold any proceeds or right to the same as trustee for the company on trust to discharge all amounts outstanding to the company on any account.

3) All monies held on trust shall be kept in a separate account noted with the company’s interest.

RETURN OF NEW OR UNUSED GOODS

Goods delivered in accordance with any contract will not be accepted for return without the company’s prior authorisation.

If the goods delivered in accordance with any contract are accepted for return a handling charge will be made of 25% of the original invoice price. This also applies if you refuse a delivery. Goods must be 100% complete, in a re saleable condition and returned carriage paid in the original shipping carton.

No labels should be placed on the manufacturer’s original packaging. Goods returned without prior approval may at the company’s discretion be returned to the sender who will incur any delivery costs associated with the item or retained at the customers cost and no waiver of rights shall be implied thereby. All outer packaging should be clearly marked with the authorisation number.

REFUSAL OF DELIVERIES

Goods delivered in accordance with any contract will not be accepted for return without the company’s prior authorisation. Goods which are refused at point of delivery or failing to deliver for reasons such as incorrect address details, will incur any delivery costs associated with the item or retained at the customers cost and no waiver of rights shall be implied thereby.

If the goods delivered in accordance with any contract are accepted for refusal return a handling charge will be made of 25% of the original invoice price.

RETURN OF FAULTY GOODS

All returns must be submitted for authorisation. An authorisation number will be given which is valid for 28 days from date of issue. After this date the authorisation number will be cancelled.

Goods returned without authorisation may at the company’s discretion be returned to the sender who will incur any delivery costs associated with the item. On receipt of return, goods will be subject to testing and inspection.

Goods found to be incomplete or damaged will be charged accordingly. Goods returned and tested as no fault found may at the company’s discretion be returned to the sender who will incur any delivery costs associated with the items.

CLAIMS FOR DAMAGE, LOSS OR NON-DELIVERY

  1. a) Damage or partial loss other than non-delivery of complete cartons in a consignment.

In each case the packing and content should be retained for inspection. Goods not examined upon receipt must be signed unexamined.

Within 3 days of date of delivery on the consignment or part consignment.

  1. b) Non-delivery of complete cartons being part of a consignment, or of the whole consignment, despatched by road or rail to any address in Great Britain, or by any means of transport to Northern Ireland. Notwithstanding the receipt by the company of notice under this sub-clause, a clear signature on a carriers receipt and acceptance of the quality of packages indicated there on.

Within 18 days of the date of despatch (as quoted on invoice).

The whole consignment shall be deemed conclusively to have been delivered unless the relevant notice is given to the company in accordance with the provisions of this clause.

TRADEMARKS

Unless otherwise agreed in writing all goods shall only be sold or re-sold in the packaging supplied by the company or loose and in no case will goods be marked or described by any trademark other than those applied by the company.

GENERAL

These conditions shall be deemed to be incorporated in all orders to the exclusion of any other conditions. No alterations shall apply unless specifically accepted in writing by the company.

GENERAL DATA PROTECTION REGULATION 2018

The Company is the data controller for the purpose of the General Data Protection Regulation 2018.

The Company may collect and process any information you provide by completing this Monthly Credit Account Application.

The Company may use information held about you:

  1. to carry out, if applicable, its obligations arising from any contracts entered into between it and you;
  2. to make a search with a Credit Reference Agency in respect of either you, or those owners or directors of the Applicant Business whose details have been entered in the panel above headed ‘Company Details”. Should it be necessary to review the Credit Facility at any time, then a further search with a Credit Reference Agency may be sought. In all cases where any such search is made, the Company will retain a record of that search.

Under the terms of the General Data protection Regulation 2018, we are required to notify you where we transfer information about you to third parties, although you have the right to restrict certain information where it doesn’t apply to public interest or legal requirements.

As a consequence, please note the following:

  1. We may transfer information about you to our financiers, who;

(a) may use, analyse and assess information about you, including the nature of your transactions, and exchange such information with other members of their group of companies and others for credit or financial assessment, market research, statistical analysis, insurance claim, underwriting and training purposes and in making payments and servicing their agreement with us,

(b) from time to time, may make searches of your record at credit reference agencies where your record with such agencies may include searches made and information given by other businesses; details of their searches will be kept by such agencies but will not be seen by other organisations that may make searches;

(c) may give information about you and your indebtedness to the following;

(i) our, or their insurers for underwriting and claims purposes;

(ii) any guarantor or indemnifier of your or our obligations to enable them assess such obligations;

(iii) their bankers or any advisers acting on their behalf;

(iv) any business to whom your indebtedness or our arrangements with our financiers may be transferred – to facilitate such transfer;

(d) may monitor and/or record any phone calls you may have with them, for training and/or security purposes; Although notification of the call recording is advised prior to all discussions, where they will request your acceptance prior to commencing.

(e) in the event that they transfer all or any of their rights and obligations under their agreement with us to a third party, may transfer information about you to enable the third party to enforce their rights or comply with the obligations;

 

  1. We will provide you with details of our financiers on request, including a contact telephone number if you want to have details of the credit reference agencies and other third parties referred to above from whom they obtain and to whom they may give information about you. You also have a right to receive a copy of certain information they hold about you if you apply to them in writing.